Petimo Aktivitetsmåler

PetimoClub Privacy Policy
Petimo A/S (we, our, us, ours), the operator and owner of the PetimoClub, is committed to protecting and respecting your privacy.

This policy explains how we use any personal information as well as information about your pet that you provide to us through our website and app – Please read it carefully.

We may change this policy, and if we do so we will post a new version on our websites and – for subscribers – send them an email about this.

For the purposes of data protection law, the controller is Petimo A/S, Niels Brocks Gade 8, 8900 Randers C, Denmark, registered in Denmark under company registration number (CVR) 379987753.

Information we collect from you
We may collect and process the following information about you:

Information you provide to us
You may provide us with information in several ways, including by filling in forms on our websites or in our apps or by corresponding with us by phone, email, live chat or by simply using our app or our website.

This includes information you provide when you register for an account or subscribe for or buy products or services available on our websites or in our apps, post in our FAQ, enter a competition, promotion or survey, provide feedback or report a problem with our websites or apps.

This information may include any information you add to your profile, as well personal as about your pet, which for example include (but is not limited to), your name, address, email address, phone number, profile picture, user name and any information about your pet.

Information we collect about you
When you use our websites or apps, we automatically collect information about your device, including your IP address, your location, information about your visit (including how you got to our websites) and how you use our services.

We may combine this information with other information you have provided to us or which we have received from other sources.

Information we receive from other sources
If you use any of the other websites or services provided by us, we may receive information about you or your device in relation to that use, including your IP address, your location, information about your visits how you use the services of ours.

We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive and pass on information about you from or to these.

This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases, as well as information about your pet.

We may combine this information with other information you have provided to us or which we collected about you.

How we use your personal information as well as information about your pet
We use your personal information as well as information about your pet for the following purposes:

  • Providing you with the information, products and services you request from us or any of our associated companies and websites.
  • Administering promotions or competitions that you enter with us or any of our associated companies and websites.
  • Allowing you to participate in our interactive features when you chose to do so.
  • Marketing and advertising.
    • Providing you and others with information about goods and services that we, any of our associated companies, websites and selected third parties offer that may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites of ours, any of our associated companies or third parties.
    • Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on websites operated us or third parties.
    • Delivering relevant advertising to you on websites operated by us, any of our associated companies or third parties or in direct communications from us, which may use inferences about your likely interests based on your activity on websites operated by us, any of our associated companies or third parties.
    • Measuring and understanding the effectiveness of advertising we serve to you and others.
  • Service improvement and account management
    • Ensuring that our content is presented in the most effective manner for you and your device.
    • Administering our websites and apps and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
    • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
    • Managing and operating your account with us.

Legal basis for processing

Our legal basis for processing your personal information as well as information about your pet for the purposes described above will typically be one of the following:

Consent
You have consented to us using your personal information as well as information about your pet for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert).

You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.

Legitimate interests
It is in our legitimate interests to use your personal information as well as information about your pet to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.

Sometimes, we may process your personal information as well as information about your pet when it is in the legitimate interests of another of our companies’ websites and third party partners.

Legal obligations
It is necessary for us to use your personal information as well as information about your pet for us or another of our companies and websites to comply with a legal obligation.

Sharing information
We share IT infrastructure with other of our companies and websites, and so we may share your personal information as well as information about your pet with those companies to help store your data efficiently and securely.

Other of our companies and websites may access your personal information as well as information about your pet to help provide you with services that you request from those companies and websites (for example, to help you manage your pet health) and to provide you with relevant recommendations of other of our services and products.

These recommendations may use inferences about your interests based on your activity on our websites and apps and on other websites and apps operated by our other companies.

We may also share your personal information as well as information about your pet with third parties in the following circumstances:

Our service providers: to help us run our business and perform services you request
We may provide your personal information as well as information about your pet to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.

Advertisers and advertising networks: to serve relevant adverts to you and others
We may provide your personal information as well as information about your pet to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you.

Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services.

We generally only share this information in a form that does not directly identify you.

If we sell or buy any business or assets
If we sell or buy any business or assets, we may disclose your personal information as well as information about your pet to the prospective seller or buyer of that business or those assets, along with its professional advisers.

If we (or substantially all of its assets) are acquired, personal information as well as information about your pet held by us about our users will be one of the transferred assets.

To obtain professional advice
We may disclose your personal information as well as information about your pet to obtain professional advice (for example, from vets, lawyers, insurers etc.).

To comply with a legal obligation
We may disclose your personal information as well as information about your pet if required to do so by law or in response to a request from law enforcement or another regulatory authority.

We may disclose your personal information as well as information about your pet to enforce our agreements with you or to protect the rights, property or safety of ours, our users or others.

This includes sharing personal information as well as information about your pet with other organisations for fraud prevention purposes.

Storing information
We may transfer, store or process your personal information as well as information about your pet outside of the European Economic Area (“EEA”).

The laws in some countries may not provide as much legal protection for your personal information as well as information about your pet as in the EEA.

By submitting your personal information as well as information about your pet, you agree to this transfer, storing or processing.

Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information as well as information about your pet is adequately safeguarded in the recipient country.

Where you have a password to enable you to access some parts of our websites or apps, you are responsible for keeping that password confidential, and you may not share your password with anyone.

Unfortunately, transmission of information over the internet is not completely secure, but we will do our best to protect your personal information as well as information about your pet, but we cannot guarantee its security and any transmission, whether initiated by you or by us, is at your own risk.

Once we have received your personal information as well as information about your pet, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information as well as information about your pet for as long as is necessary for the purposes for which it is processed.

These periods vary depending on the nature of the information and your interactions with us.

If you would like to delete your with us, you can do so when logged in to our websites and going to “My PetimoClub Account” and tick “close my account”.

You will now be asked if you wish to put your subscription on hold (which is recommended) where by any material held about you or your pet is kept for a period of 24 months (two years), and within which period you can re-activate your subscription, or if you wish to close your account completely on a permanent basis, in which case everything relating to your subscription and account will deleted within 14 days (two weeks), and can never be retrieved.

After having made this choice, you are asked to enter your password again and to confirm your selected choice.

We will continuously store anonymised information about your pet (type, race, physical, health, diet and activity data), for use at any given time in relation to research and statistical purposes.

Cookies
We use cookies and other similar technologies to distinguish you from other users of our websites and in apps (including when you browse third party websites).

This helps us provide you with a good experience when you use our services (for example, to remember your login details) and improve our services.

We also use cookies and similar technologies to show you more personalised advertising, including PetimoClub ads and ads from third parties on other websites.

You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so.

For detailed information on the cookies we use and why we use them, please read our cookie Policy.

Opting Out of Collection of Information by Third Parties
Our third party advertisers and advertising network providers (“Ad Providers”) may provide you with ads on our websites and apps or on other websites.

To make those ads more relevant and help measure their effectiveness, the Ad Providers may use cookies and similar technologies.

They record your activity (including pages visited) and estimate what information interests you most.

They use this information in accordance with their own privacy policies.

For a link to each of those policies and for information about how to opt out, please read our cookie Policy.

Your rights
You have the right to ask us not to process your personal information as well as information about your pet for marketing purposes.

You can do this at any time you are logged in to our website by updating your email preferences in your “My PetimoClub Account” or by clicking on the “unsubscribe” link in any marketing email we send you.

Data protection law gives you the right to access your personal information as well as information about your pet, to object to the use of your personal information as well as information about your pet for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information as well as information about your pet.

You can access, update and delete your account information held by us by logging into our website and go to the “My PetimoClub Account” section.

If you cannot fulfil your request using these tools, please email [email protected] or contact us using the address below.

We will handle your request in accordance with the law, which means that there may be legal reasons why we cannot fulfil all requests.

Links to third party websites
Our websites and apps may contain links to other websites.

This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website.

Please check the privacy policy of any other website before submitting any personal information as well as information about your pet to it.

Contact us
If you have questions about this privacy policy or the way in which we processes your personal information as well as information about your pet, you can contact us using the details below:

Post: Data Protection Manager, Petimo A/S, Niels Brocks Gade 8, 8900 Randers C, Denmark.

Email: [email protected]

We hope that we will be able to resolve any questions or concerns you have.